NETA

AFTER SALES SERVICES POLICY

Considering the target of high customer satisfaction; providing fast, efficient, reliable services that meet expectations and requirements, is the basis of our policy.

National and international, primary and secondary regulations are followed and rapidly incorporated into our system.

We act in accordance with the requirements of ISO 9001: 2015 Quality Management System. Considering continual improvement approach, necessary updates are implemented in the organization,  according to  customer satisfaction measurements, surveys, requests and suggestions.

The feedbacks from the field are transferred to the related departments and therefore, the products are supplied to the market which meet the expectations of the customer
(the best quality, high performance, etc.).

After-sales satisfaction is kept at the highest level with the trainings given to our corporate customers, authorized services, dealers and partners, both in the field and on our own premises. In this regard, the necessary spare-parts and technical documents are delivered to them.

From the end user to the largest dealer, all our customers without discrimination are supported via e-mail, phone and various applications, when necessary, live and visual. On-site service is also provided through our worldwide service network.